Whether you’re an online retailer with an eCommerce business or a manufacturer that needs a trusted after-sales team, we can help. The demand for fast shipping and fast returns is faster than ever before. To compete in today’s marketplace, you need the infrastructure and technology to keep pace. Because of the time and resources it takes to compete, companies need to partner with experienced logistic companies that specialize in this area. When you partner with the right logistics company, you’re able to satisfy this essential part of doing business in today’s world.
Online Retailers
If you’re an online retailer, it’s now a requirement to offer friendly return policies in order to compete. The total return rate for e-commerce in the US is up to 30%. To be profitable as an online retailer, a cost-effective return management system is an essential part of the business plan.
Three things play into online retailer profitability each year:
- Time spent on customer returns
- Resell rate of returned items
- Cost of return processing
The average net profit rate of eCommerce retailers in the US is between 2.5% and 3.5%. If online retailers can get 10% more surplus value from returns, the impact on their net profit rate is substantial.
Manufacturers
If you’re looking to sell products of your own brand in the North American market, or you have already started Blue Ocean can be your trusted after-sales team. The North American market puts a high demand on after-sales manufacturer warranties.
When the majority of customers choose their brands by looking at online reviews, a simple one-star rating can severely hurt your brand. Most low star ratings are related to poor customer service. Usually, the complaints are about slow responses and slow return processing.
Blue Ocean has a professional technical team, customer service team, and a system development team. Whether your product requires technical support or warranty processing, we have you covered.
- Your customers can quickly access our technical team through a customer service webpage for remote assistance.
- Customers can also quickly set up shipping for products under warranty that require repair.
